CXI Maintenance & Support

Canberra’s Trusted Partner in Strata, Commercial & Education Security

Tailored Maintenance Packages

  • Strata Plans

    Designed for residential buildings and strata managers, our Base and Pro plans offer:

    - Priority response & attendance times (as fast as 2hrs)

    - Visual inspections & detailed post-service reports

    - Firmware updates, system backups & remote programming

    - 24/7 on-call support (PRO Plan only)

    - Fast card dispatch & cloud-accessible platforms

  • Commercial Plans

    - 2hr SLA response & 24hr After Hours Support Included

    - Bi-annual test & clean visits with 30+ point checklist

    - Full system reporting, firmware updates & backups

    - Remote access options for instant support

    - Fast credential turnaround for staff

  • Education Plans

    - Maintenance visits during school holidays

    - 2hr SLA response & After-Hours Support Included

    - Full system health checks, reporting & backups

    - Remote access & programming for minimal disruption

    - Fast card delivery for staff and admin

  • On-Call Support Only

    - 24/7 access to trained technicians

    - Priority service with stocked parts

    - Monthly Fee - No lock-in contracts

    - One-off site audit to get started

Included in Every Maintenance Plan

✅ Priority Response & Attendance
✅ Scheduled Maintenance & Reporting
✅ Firmware & Software Updates
✅ System Backups & Recovery
✅ Remote Programming Options
✅ Fast Credential Dispatch
✅ Expert Technicians & Certified Support

24/7 On-Call Retainer

Need peace of mind after hours but don’t want a maintenance package? Our On-Call Retainer gives you:

  • 24/7 access to trained technicians

  • Priority service with stocked parts

  • Monthly Fee - no lock-in contracts - stop anytime

  • One-off site audit to get started

  • Fixed callout rates

How It Works

  1. Choose Your Plan – Strata, Commercial, Education or AH Retainer only

  2. Get a Site Audit – We map your system and endpoint locations

  3. Stay Protected – With scheduled maintenance and 24/7 support

  4. Access Reports Anytime – Sent directly to your strata manager or admin team