CXI Maintenance & Support
Canberra’s Trusted Partner in Strata, Commercial & Education Security
Tailored Maintenance Packages
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Strata Plans
Designed for residential buildings and strata managers, our Base and Pro plans offer:
- Priority response & attendance times (as fast as 2hrs)
- Visual inspections & detailed post-service reports
- Firmware updates, system backups & remote programming
- 24/7 on-call support (Pro only)
- Fast card dispatch & cloud-accessible platforms
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Commercial Plans
- 2hr SLA response & 24hr attendance
- Bi-annual test & clean visits with 30+ point checklist
- Full system reporting, firmware updates & backups
- Remote access options for instant support
- Fast credential turnaround for staff
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Education Plans
- Maintenance visits during school holidays
- 2hr SLA response & 24hr attendance
- Full system health checks, reporting & backups
- Remote access & programming for minimal disruption
- Fast card delivery for staff and admin
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On-Call Support Only
- 24/7 access to trained technicians
- Priority service with stocked parts
- Monthly Fee - No lock-in contracts
- One-off site audit to get started
Included in Every Maintenance Plan
✅ Priority Response & Attendance
✅ Scheduled Maintenance & Reporting
✅ Firmware & Software Updates
✅ System Backups & Recovery
✅ Remote Programming Options
✅ Fast Credential Dispatch
✅ Expert Technicians & Certified Support
24/7 On-Call Retainer
Need peace of mind after hours but don’t want a maintenance package? Our On-Call Retainer gives you:
24/7 access to trained technicians
Priority service with stocked parts
Monthly Fee - no lock-in contracts - stop anytime
One-off site audit to get started
Fixed callout rates
How It Works
Choose Your Plan – Strata, Commercial, Education or AH Retainer only
Get a Site Audit – We map your system and endpoint locations
Stay Protected – With scheduled maintenance and 24/7 support
Access Reports Anytime – Sent directly to your strata manager or admin team