Your Preventative Maintenance & 24/7 Service Team

Keeping your building compliant with care and with support when you need.

We’re already part of your team

  • vantage strata logo
  • Civium strata logo
  • LJ Hooker Logo
  • canberra strata logo
  • Signature Strata logo
  • ACT Government Health logo
  • ACT Government Education Logo
  • Grady Strata logo
  • LMM Solutions Logo
  • bridge strata logo

Tailored Maintenance Packages

  • Modern multi-story apartment complex at dusk with trees and people walking outside.

    Strata Plans

    Designed for residential buildings and strata managers, our Base and Pro plans offer:

    - Priority response & attendance times (as fast as 2hrs)

    - Visual inspections & detailed post-service reports

    - Firmware updates, system backups & remote programming

    - 24/7 on-call support (PRO Plan only)

    - Fast card dispatch & cloud-accessible platforms

  • Modern building with angular black and white exterior, glass windows, small landscaped area with young trees, concrete stairs, and a clear blue sky.

    Commercial Plans

    - 2hr SLA response & 24hr After Hours Support Included

    - Bi-annual test & clean visits with 30+ point checklist

    - Full system reporting, firmware updates & backups

    - Remote access options for instant support

    - Fast credential turnaround for staff

  • A lecture hall with students seated and a speaker at a podium, presenting slides on a large screen.

    Education Plans

    - Maintenance visits during school holidays

    - 2hr SLA response & After-Hours Support Included

    - Full system health checks, reporting & backups

    - Remote access & programming for minimal disruption

    - Fast card delivery for staff and admin

  • Person wearing gloves performing electrical work outdoors with a multimeter displaying 246.5, testing a metal component connected to wires and circuit breakers.

    After-Hours Support

    - 24/7 access to trained technicians

    - Priority service with stocked parts

    - Monthly Fee - No lock-in contracts

    - One-off site audit to get started

Included in Every Maintenance Plan

✅ Priority Response & Attendance
✅ Scheduled Maintenance & Reporting
✅ Firmware & Software Updates
✅ System Backups & Recovery
✅ Remote Programming Options
✅ Fast Credential Dispatch
✅ Expert Technicians & Certified Support

24/7 On-Call Retainer

Need peace of mind after hours but don’t want a maintenance package? Our On-Call Retainer gives you:

  • 24/7 access to trained technicians

  • Priority service with stocked parts

  • Monthly Fee - no lock-in contracts - stop anytime

  • One-off site audit to get started with a report you keep

  • Fixed callout rates

Knowing you have trained service technicians available when you need is worth it’s weight in gold. Our technicians are on-call 24hrs a day, 7 days a week. For a low monthly fee you get access to call us to help when something goes wrong with your security or access control system, anytime of the day or night.

How to get started

  1. Choose Your Plan – Strata, Commercial, Education or AH Retainer only

  2. Get a Site Audit – For unknown locations we map your system and endpoints and give you the report

  3. Stay Protected – With scheduled maintenance and/or 24/7 support

  4. Stay Informed – Reports are sent directly to your strata manager or admin team

NOTE: Without our On-Call Support or Pro Maintenance package your site is not able to call us for after-hours support. These packages are required for any emergency out-of-business-hours service.